Best Free CRM Software for Small Business in 2019. Customer relationship management (CRM) software may be known
for managing your contact lists, but they can do much more. CRM applications
help you track the status of your customer relationships and push that data
into other systems. If you're in sales, we definitely recommend an application
in this category.
This article has been
updated with the most recent 2019 customer relationship management (CRM) software
solutions to provide you an overview of the latest tools and systems for small
businesses.
Are you a small business
trying to make sense of all the customer information coming from different
sources? Is your sales team struggling to retain customers and sustain sales
growth? You need CRM tools.
CRM enables businesses to build strong customer
relationships and manage all relevant customer information and data. The purpose of CRM is to
provide you tools and applications that help you collect, process and analyze
data coming from various interaction channels such as website visits, phone
calls, emails, social media, and others. Likewise, CRM helps you adopt inbound marketing best practices to generate more leads.
The market is filled with dozens of CRM
products. How do you know which is right for you? You need to know the tips for choosing the right CRM for
your business. Of course, we are here to help. From our database, we’ve picked
ten best CRM software for small business based on their user-friendly features,
functionalities, capabilities, benefits, affordability, and unique attributes.
But before we dive into our
ten leading small business CRM solutions, let’s get a refresher on CRM software
and the industry.
What
Is CRM Software?
Part of a successful sales process involves taking
advantage of all interactions with customers while making sure their experience
is without additional inconvenience or burden. This strategy involves gathering
the latest information about a lead. You'll want to know what they have bought,
how they use their purchase, and whether they are satisfied with it. That's the
role of customer relationship management (CRM) software: to provide this
insight.
Often, small to midsize
businesses (SMBs) try to mirror CRM functionality with just a large and
ever-growing spreadsheet. However, not only is CRM software easier to use than
a spreadsheet, it's what you'd expect if your contact list decided to evolve a
brain and take part in your sales conversations. It records your customers'
contact information and remembers the details of your relationship and every
interaction—whether by phone or email, and nowadays across other channels such
as social media or even your customer help desk.
This information is a gold
mine of opportunity, letting you identify prospects for up-sell or cross-sell,
convert existing customers to new products or services, target new marketing,
or even track invoices. The software
is also a fail-safe, preventing sales people from chasing the same prospect. Choosing
the right CRM software for your business can dramatically improve your team's collaboration and
productivity, increase sales, and heighten customer satisfaction.
In its September 2018 report, "CRM Software Market
Research Report - Global Forecast to 2023," Market research firm Market
Research Future forecasts the CRM market to grow up to 35 billion by 2023. In
addition, the CRM market's compound annual growth rate (CAGR) will be 6 percent
between 2017 and 2023, according to the report. A key area for CRM growth in
2018 and 2019 will be the addition of artificial intelligence (AI) to leading
CRM platforms. Manufacturers like Salesforce and Microsoft are either building
their own AI engines to enhance their CRM capabilities or partnering with the
likes of IBM's Watson and similiar players to integrate AI's benefits into
their offerings. This will have significant impact in any CRM's ability to
parse data and draw new insights from all kinds of customer interactions, and
that has a direct impact on CRM revenue as market research firm, Statista,
details below.
1.
HubSpot CRM
2.
Flowlu
3.
Freshsales
4.
Really Simple Systems CRM
5.
SuiteCRM
6.
Vtiger CRM
7.
Yetiforce
Details below.
1. HubSpot CRM
HubSpot CRM is the leading software designed for small and complex sales teams. You can clearly monitor and control your market performance, keep an eye on all of your transactions, see your lapses and where to improve, and build a healthy relationship with your prospects and customers.
This smart and easy tool is capable of carrying out the necessary features expected from a CRM, and you no longer have to burden yourself with the complexities that come with integration and adoption. Additionally, HubSpot CRM is free, and the software is a certified and recommended partner of Google. It has a customizable interface that makes it suitable for all industries.
What is unique about HubSpot CRM?
- It is absolutely free. HubSpot offers the most lightweight and end-to-end CRM with its fully featured functions for free. HubSpot CRM is integrated with well-liked business systems and applications. Additionally, HubSpot doesn’t require contracts or credit card information. All you need to do is sign up and go.
- A built-in interface. With HubSpot CRM, no expensive and complex installations are needed since everything deployed on the cloud. Its main working interface is closely similar to that of a common email provider. It takes only a few minutes to learn navigation. You can interact with customers through the software and keep records of every interaction.
- Putting all marketing information in one place. HubSpot CRM is capable of monitoring and controlling calls, emails, meetings and even notes from one interface. You can track all your deals, scheduled appointments and contacts.
- Efficient. Due to its standardized features, HubSpot CRM effectively assists businesses in closing more deals in a timely fashion. You can consolidate and manage leads in one platform.
- No restrictions. HubSpot CRM offers no limitations to the number of contacts or users you can save. You can save more than 1, 000, 000 contacts and make these readily accessible to all team members.
- Flexibility. HubSpot CRM can meet the requirements of every individual, B2B and B2C businesses. It serves the retail, real estate, construction or any other industry.
- Communicate easily with customers in real time. With HubSpot CRM, you can build stronger relationships with your peers, prospects and customers through personalized, one-on-one conversation. HubSpot CRM comes with free tools for live chat, team email and bots, including a universal inbox where your marketing, sales, and customer service teams can view, manage, and reply to all conversations—regardless of the messaging channel the customers used.
- Get Free HubSpot CRM At Here !
2. Flowlu CRM
Flowlu CRM is a cloud-based tool for businesses of all sizes. Its free version offers CRM features such as lead management, contact management, quoting, invoicing, and project management.
Flowlu’s unique selling point (USP) is that it also offers a few business management features such as project management and accounting. This makes it ideal for first-time CRM software buyers who want to automate functions such as sales, marketing, customer service, and finance.
If after using Flowlu you want to upgrade, you can pay for advanced features such as API integration, access control, time tracking, cash flow management, and a knowledge base.
3. Freshsales
Freshsales is a CRM tool for businesses of all sizes. Its freemium plan offers contact management, lead management, email marketing, and interaction management.
The USP of the Freshsales freemium offering is the unlimited number of users and contacts. This plan also offers phone and email support.
The paid versions offer features such as sales pipeline management, SMS integration, built-in phone, workflows, multicurrency support, and a mobile app. Freshsales can be deployed on premise or on the cloud.
4. Really Simple Systems CRM
Really Simple Systems CRM is for small businesses. Its free version supports up to two users and includes sales pipeline management, document management, contact management, and reporting functionalities.
The free version’s USP is the API integration. It lets you connect your other applications, such as accounting and project management, and handle 50 API calls per day.
Really Simple System CRM’s paid versions offer access control, advanced reports, single sign-on, and marketing automation functionalities.
5. SuiteCRM
SuiteCRM is an open source CRM solution for businesses of all sizes. It allows users to manage customer interactions across sales, marketing, and customer service teams.
SuiteCRM offers different open source solutions for startups, small businesses, and enterprises, making it suitable for businesses of any size and type.
6. Vtiger CRM
Vtiger CRM works well for SMBs and can be deployed either on-premise or on the cloud. The open source (i.e., the free) version includes contact management, marketing automation, sales automation, and customer support modules.
The open source version’s highlight is its Microsoft Outlook plug-in, which allows users to send emails and sync their calendar with Outlook.
Vtiger also offers paid cloud-based plans for managing sales, marketing, and help desk operations.
7. Yetiforce
Yetiforce is also an open source CRM solution for businesses of all sizes. It has the highest recommended rating on this list. The software helps businesses manage leads, store contacts, track meetings on their calendar, send email campaigns, and manage customer interactions.
Yetiforce maintains an active GitHub repository for tech-related queries to help tech teams customize the product.
